Shipping Policy

Shipping Policy

Shipping Policy Summary – Nuvety

HeyHaiti is committed to delivering a seamless and reliable shipping experience globally. Our operations encompass efficient order processing, transparent delivery timeframes, and comprehensive international shipping compliance.

Order Processing: Orders are processed within 1–3 business days, excluding weekends and public holidays. Modifications or cancellations are permitted within a strict 12-hour window post-purchase.

Shipping Timeframes: Delivery estimates range from 7 to 20 business days depending on the destination and selected shipping method (Standard, Expedited, or Express Priority). While we strive to meet these estimates, external factors such as customs procedures, carrier delays, and unforeseen events may extend delivery times.

International Shipping & Duties: All international shipments are subject to destination-specific import duties, taxes, and customs fees, which are the responsibility of the customer. Nuvety assumes no liability for customs delays or charges.

Fees & Promotions: Shipping costs are calculated dynamically at checkout based on weight, volume, and location. Promotional free shipping may apply to qualifying orders.

Lost, Stolen, or Undeliverable Packages: Nuvety is not responsible for parcels lost post-delivery confirmation. Customers must report lost or damaged shipments within 48 hours of the expected delivery date for resolution consideration, which may include a refund, replacement, or store credit, subject to our discretion.

Tracking: Customers receive tracking details via email upon dispatch, with real-time updates accessible through carrier platforms.

Limitations: We are not liable for disruptions caused by force majeure events, including natural disasters, political instability, pandemics, or carrier-related issues.

For further assistance, contact our customer service team at support@nuvety.com, with a response time of 24–48 business hours.

Last Updated: May 2025